About Us:

Since 1991, Spring Footwear Corp has been a leader in the footwear industry, committed to delivering comfort, style, and innovation. Our products have made a difference in the lives of consumers, providing them with high-quality shoes that reflect our dedication to excellence. Our mission is simple:

"To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!"

At Spring Footwear, we believe in the power of exceptional customer service and are looking for a dedicated Direct to Customer (D2C) Service Representative to join our team. As the "voice" of our company, you’ll play a crucial role in shaping the customer experience and helping to drive our business forward. If you are passionate about providing exceptional service and working in a fast-paced, team-oriented environment, we want to hear from you!

What You’ll Do:

• Engage with customers via phone, email, and chat to assist with shopping, product inquiries, and resolving issues.
• Provide personalized solutions to customer concerns, ensuring an efficient, positive experience from start to finish.
• Manage customer accounts, troubleshoot issues, and help customers navigate our website and platforms including Shopify, Gorgias, Amazon Seller Central, and Walmart Seller Center.
• Collaborate with team members to ensure swift resolutions to customer inquiries and maintain strong communication across departments.
• Document customer interactions with great attention to detail, ensuring that all cases are properly tracked and resolved.
• Handle customer escalations in a professional manner or escalate to the B2C Customer Service Manager when needed.
• Enforce company policies while delivering outstanding service that aligns with our values and mission.
• Support the growth of the business by upselling products and ensuring a positive customer experience that encourages loyalty and repeat business.

What You’ll Need:

• 1-2 years of direct-to-consumer experience, preferably in customer service, retail, or the footwear industry.
• Exceptional communication skills, both written and verbal, with a focus on active listening, empathy, and problem-solving.
• Organizational skills with the ability to multitask effectively in a fast-paced environment.
• Experience with customer service platforms such as Shopify, Gorgias, or Amazon Seller Central is a plus.
• Basic retail shoe knowledge (or willingness to learn).
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong time management skills and the ability to prioritize tasks effectively.
• A detail-oriented approach to documentation and account management.
• A positive, dependable, and proactive attitude that shines through in every customer interaction.

Why Join Us?

• Be a part of a dynamic, fast-paced team that strives to "Wow" customers and create exceptional experiences.
• Opportunities for professional growth in a supportive, team-oriented environment.
• Competitive pay and a comprehensive benefits package, including health insurance, retirement plans, paid time off, and company-paid holidays.
• A company culture that values innovation, customer satisfaction.
• The chance to contribute to the success of a company that has been in the footwear business for over 30 years.

How to Apply:
Are you ready to join a company that values customer service excellence and team collaboration? Apply today! We’re excited to meet the next member of our Spring Footwear family. Submit your resume and a brief cover letter highlighting your relevant experience and why you're a great fit for this role.